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Via videos and quizzes, by participating on this conflict management course you will discover… An Introduction to Conflict Resolution What is Conflict? The Conflict Resolution Process The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Creating Mutual Understanding What Do I Want? What Do They Want? What Do We Want? Focusing on Individual Needs Finding Common Ground Building Goodwill Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Generating Options Generate, Don’t Evaluate Creating Mutual Gain Options and Multiple Option Solutions Building a Solution Creating Criteria Creating a Shortlist Choosing a Solutions This conflict resolution course compliments the managing conflict training we deliver in a classroom format.

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