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Facilitation Skills: Improve Your Group Facilitation Skills


Through videos and quizzes, on this negotiation and negotiating skills course you will discover… Understanding Negotiation The Three Phases Skills for Successful Negotiating Getting Prepared Establishing Your WATNA and BATNA Identifying Your WAP Identifying Your ZOPA Laying the Groundwork Establishing Common Ground Creating a Negotiation Framework The Negotiation Process Phase One — Exchanging Information Getting off on the Right Foot What to Share What to Keep to Yourself Bargaining What to Expect Techniques to Try How to Break an Impasse About Mutual Gain Three Ways to See Your Options About Mutual Gain What Do I Want? What Do They Want? What Do We Want? Phase Three — Closing Reaching Consensus Building an Agreement Setting the Terms of the Agreement Dealing with Difficult Issues Dealing with Personal Attacks Controlling Your Emotions Deciding When It’s Time to Walk Away This video course is the same course content that we deliver in our classroom negotiation skills course.

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